Terms of service

Last updated: June 12, 2026

OVERVIEW
Welcome to Prolune! In this document, the words “we”, “us”, and “our” refer to Prolune. We run this e-commerce site, including all related services, tools, content, and features (collectively termed the “Services”), to provide you with an excellent shopping experience. Prolune is powered by Shopify, which supplies the necessary technology to offer these Services.
The following conditions, along with any linked policies (the “Terms of Service” or “Terms”), define your rights and obligations when using our platform.
Please read these Terms of Service thoroughly. They include important information regarding your legal rights, such as liability limitations and warranty disclaimers.
By accessing our website, purchasing products, or engaging with our Services in any way, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any portion of these Terms or our Privacy Policy, please refrain from using our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you verify that you are at least the age of majority in your current place of residence. You also give us permission to let any of your minor dependents use the Services through devices you own or control.
To get the most out of our Services—like browsing products or making a purchase—we might need details such as your email, shipping destination, and payment data. You promise that all the details you provide to our store are correct, full, and current, and that you are legally authorized to share them.
You are completely responsible for keeping your account login details secure and for any activity that happens under your account. Selling, licensing, transferring, or assigning your account to someone else is strictly forbidden.

SECTION 2 - OUR PRODUCTS
We make every effort to present our goods and services as precisely as possible on our platform. However, we cannot promise that the textures, colors, or visual details will flawlessly match what appears on your monitor, because display configurations differ widely between devices.
We do not guarantee that the quality of our items, services, or information will perfectly meet your personal standards, nor do we promise they will appear exactly as shown digitally.
All product descriptions and specifications can be modified at our sole discretion without warning. We retain the right to discontinue any product at any moment. Furthermore, we may limit the number of items sold to a specific person, household, or region on a case-by-case basis.

SECTION 3 - ORDERS
Submitting an order acts as an offer to buy a product. Prolune reserves the right to accept, restrict, or completely decline any order at our discretion. An order is only finalized once we issue a confirmation. Payment must be successfully processed before this acceptance occurs. Please review your cart carefully before completing checkout, as our automated processing may stop us from fulfilling cancellation requests once an order is underway. If an order is changed or canceled, we will attempt to reach you via the email, phone number, or billing address provided during your purchase.
All exchanges and returns are strictly subject to our Refund Policy.
You guarantee that products bought from us are for personal or household utilization only, and are not meant for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Our discounts, promotions, and prices are subject to change at any moment without notice. The final cost of your item will be the price active at the exact time your order is submitted, as shown in your confirmation email. Unless stated otherwise, our displayed prices exclude handling fees, shipping, taxes, or customs duties.
Website prices may vary from those at physical stores or third-party marketplaces. From time to time, we offer special promotions that could affect pricing; these are subject to their own terms. If a conflict arises, the promotional guidelines will override these standard Terms.
You agree to provide current, accurate, and valid account and payment information for all transactions. You must also quickly update your credit card numbers, expiration dates, and email address so we can process your purchases and reach out to you if needed.
You guarantee that:

  • the credit card details you input are correct;
  • you are an authorized user of that card;
  • your card issuer will honor the charges; and
  • you will pay all incurred charges at the agreed-upon prices, including all applicable taxes and shipping fees.

SECTION 5 - SHIPPING AND DELIVERY
Prolune cannot be held responsible for delayed deliveries. Any shipping timeframes provided are simply estimates and are not guaranteed. We take no responsibility for delays caused by customs, carrier problems, or external factors outside our reasonable control. As soon as we hand your package to the carrier, the risk of loss and product title fully transfer to you.

SECTION 6 - INTELLECTUAL PROPERTY
Everything that makes up our Services—including layouts, video, audio, images, branding, graphics, text, and site design—is the sole property of Prolune, our partners, or our licensors. These assets are shielded by local and international patent, trademark, and copyright regulations.
These Terms give you permission to utilize our Services strictly for personal, non-commercial use. You are prohibited from reproducing, downloading, modifying, distributing, republishing, or making derivative works from any site material without our express written approval. Nothing herein grants you a right or license to use any intellectual property owned by Prolune, Shopify, or other external parties. Breaking these rules could lead to legal action under applicable law. All rights not explicitly granted here are reserved by Prolune.
The Prolune name, custom graphics, slogans, and logos are our exclusive trademarks. They may not be used without prior written consent. Shopify’s trademarks belong to Shopify. Any other logos or brands displayed on the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS
We might provide you with access to third-party integrations or tools. We do not control or monitor these tools or their functionality.
You acknowledge and agree that we provide access to these optional tools on an “as is” and “as available” basis, without any conditions, endorsements, or warranties. We hold no liability for any damages or issues resulting from your use of these external integrations.
Opting to use these optional tools is done entirely at your own risk. It is up to you to review and accept the terms set by the third-party providers.
Any upcoming tools, resources, or features added to the platform will also be subject to these same Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Our platform may include embedded content or hyperlinks that take you to external third-party sites. We do not verify or guarantee the safety, accuracy, or content of these outside platforms. Leaving our Services to access these sites is done at your own risk.
Prolune is not responsible for any losses or damages tied to your use of third-party websites, or for any services or goods you buy from them. Please review their specific policies and terms carefully before making any transactions. Questions or complaints about third-party products should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Our online store is hosted by Shopify, which supplies the software enabling us to provide these Services. However, any purchase you make is strictly between you and Prolune. By utilizing this website, you accept that Shopify holds no liability for any part of the sales agreement between us, including any injuries, losses, or damages stemming from your orders. You expressly release Shopify and its corporate partners from any disputes, liabilities, or claims resulting from your engagement with Prolune.

SECTION 10 - PRIVACY POLICY
Your personal data's collection and usage through our platform are regulated by our Privacy Policy, found here. Also, some information might be subject to Shopify’s Privacy Policy, which is available here. By using our Services, you verify that you have read both documents.
Since Shopify hosts our store, they process and collect certain usage details to keep the website running smoothly and improve it. The data you provide is securely sent to Shopify and its third-party sub-processors (who may be located outside your home region) to facilitate these Services. Please review our Privacy Policy for full details on how data is handled.

SECTION 11 - FEEDBACK
If you submit reviews, creative concepts, suggestions, proposals, or other materials to us—whether requested or not (collectively, “Feedback”)—you give Prolune a sublicensable, royalty-free, perpetual, and worldwide right to distribute, modify, publish, and use that Feedback in any medium or format, including for commercial purposes. We may utilize this Feedback to enhance our promotional materials or business operations.
By providing Feedback, you guarantee that:

  • you possess all required rights to the material;
  • you have clearly stated any compensation received for the Feedback; and
  • your submission complies with these Terms.

We are not obligated to pay for your Feedback, respond to it, or keep it confidential.
We maintain the right, though not the obligation, to delete, edit, or monitor any Feedback that we consider illegal, offensive, defamatory, threatening, or in violation of these Terms or anyone’s intellectual property rights.
You promise that your remarks will not violate third-party rights, such as trademarks, copyright, or privacy. Also, your Feedback cannot contain obscene content, abusive language, or malware that could harm our Services. You must not use a false identity or deceive us about the source of your comments. You are solely responsible for the legality and accuracy of your Feedback. Prolune takes no responsibility for comments submitted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our website may feature content with inaccuracies or typographical errors regarding pricing, shipping costs, transit times, or product descriptions. We maintain the right to fix these mistakes and update the details at any time without advance notice. If an order was made based on flawed information, we reserve the right to cancel it.

SECTION 13 - PROHIBITED USES
Our Services must only be used lawfully. You are strictly banned from using the website:

  • for any unlawful purposes;
  • to violate any local, national, or international regulations;
  • to infringe on the intellectual property of others or our own;
  • to intimidate, defame, harass, or discriminate against our employees or other users;
  • to provide false or misleading information;
  • to upload material that breaches these Terms;
  • to send unauthorized promotional content, chain letters, or spam;
  • to pretend to be another person or entity; or
  • to participate in conduct that damages the store, other users, or Shopify.

Additionally, you must not:

  • upload destructive code, malware, or viruses;
  • exploit, resell, copy, or scrape any portion of our website;
  • collect the personal information of others;
  • participate in pharming or phishing; or
  • try to circumvent the security measures of our Services or the broader Internet.

We reserve the right to immediately revoke your access without notice if you participate in any banned activities.

SECTION 14 - TERMINATION
We hold the right to cancel this agreement or terminate your access to our Services at our sole discretion, without notice, at any time. You will stay liable for any unpaid balances accrued up to the termination date.
Specific sections of these Terms will remain in effect after your account is terminated, namely: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, and any other clauses meant to survive the end of this contract.

SECTION 15 - DISCLAIMER OF WARRANTIES
Any details provided through our Services are for general information purposes only. We cannot ensure that this information is perfectly reliable, accurate, or complete. Depending on this content is strictly at your own risk.
UNLESS EXPRESSLY STATED BY PROLUNE, ALL PRODUCTS AND SERVICES PROVIDED TO YOU ARE OFFERED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. WE RENOUNCE ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF DURABILITY, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A SPECIFIC PURPOSE. WE DO NOT PROMISE THAT YOUR EXPERIENCE ON OUR PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. SOME REGIONS DO NOT PERMIT THE EXCLUSION OF IMPLIED WARRANTIES, SO A PORTION OF THESE DISCLAIMERS MIGHT NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
UNDER NO CONDITIONS WILL PROLUNE, OUR EMPLOYEES, DIRECTORS, AGENTS, AFFILIATES, SUPPLIERS, CONTRACTORS, OR SHOPIFY BE LIABLE FOR ANY INDIRECT, DIRECT, PUNITIVE, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES. THIS COVERS, BUT IS NOT LIMITED TO, REPLACEMENT COSTS, LOST DATA, LOST PROFITS, OR ANY COMPARABLE DAMAGES STEMMING FROM YOUR USE OF THE PRODUCTS OR SERVICES ACQUIRED HERE. THIS REMAINS TRUE WHETHER THE CLAIM IS GROUNDED IN STRICT LIABILITY, CONTRACT, TORT, OR OTHERWISE, EVEN IF WE WERE WARNED OF THE POTENTIAL FOR SUCH DAMAGES. IN LOCATIONS THAT DO NOT PERMIT THE EXCLUSION OF LIABILITY FOR CONSEQUENTIAL DAMAGES, OUR LIABILITY WILL BE RESTRICTED TO THE FULLEST EXTENT ALLOWED BY LAW.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Prolune, Shopify, and our respective directors, officers, employees, and partners from any liabilities, damages, or claims (including standard legal expenses) initiated by any third party as a result of your misuse of our Services, your violation of any laws, or your breach of these Terms.
We will try to alert you about any such claims; however, failing to do so will not cancel your indemnification duties unless it results in substantial prejudice. We hold the right to take over the exclusive defense of any issue subject to your indemnification, at your cost. You promise to fully cooperate with our defense efforts, and no settlement that requires you to perform non-monetary actions will be finalized without your approval.

SECTION 18 - SEVERABILITY
If a governing body determines that any specific provision in these Terms of Service is unenforceable, unlawful, or void, that particular clause will be removed from the contract. Nevertheless, the remaining portions of the Terms of Service will stay entirely valid, enforceable, and binding to the maximum degree permitted by law.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
If we do not enforce a specific rule or right detailed in these Terms, it does not mean we are waiving that right.
These Terms of Service, combined with any operational guidelines published on our platform, form the complete agreement between you and Prolune. They replace all past agreements, proposals, or communications (oral or written) between us concerning your use of the Services.
Any lack of clarity in interpreting these Terms shall not be construed against the party that drafted them.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer, or assign your obligations or rights under this contract without our explicit written permission. However, Prolune holds the right to assign, delegate, or transfer our obligations and rights under these Terms without notifying you or needing your consent.

SECTION 21 - GOVERNING LAW
These Terms of Service, along with any other agreements under which we supply Services to you, shall be governed by and interpreted in accordance with applicable laws in the jurisdiction where Prolune is based, without regard to conflict of law principles. By utilizing the website, you agree to the exclusive venue and jurisdiction of the appropriate courts in that region.

SECTION 22 - HEADINGS
The bold headings utilized in this document are strictly for convenience and formatting; they do not limit or change the actual interpretation of the Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
The most current iteration of our Terms of Service can always be found on this page.
We reserve the right to update, replace, or modify any part of these Terms at our complete discretion. You are responsible for routinely checking this page for any revisions. If significant changes are implemented, we will issue a notice as mandated by law. Continuing to use the platform after any modified Terms are posted acts as your official acceptance of those updates.

SECTION 24 - CONTACT INFORMATION
Shop name: Prolune