Refund policy
Last Updated: June 12, 2026
Thank you for choosing Prolune (https://prolune.com/). Please read through our Return and Refund Policy before completing your order, as it outlines the rules for returning products and obtaining refunds.
Return Period
You have 30 days from the date of delivery to initiate a return request.
Conditions for Returns
To qualify for a return, items must satisfy the following criteria:
- Be completely unworn, unused, and in their original state
- Remain in the original product packaging
- Be accompanied by a receipt or proof of purchase
Starting the Return Process
To commence a return, kindly contact our support staff at support@prolune.com or submit our online contact form. Upon approval of your request, we will provide detailed instructions on how to send the item back. Be aware that any returns shipped without prior approval will not be accepted.
Return Shipping Fees
Customers are responsible for covering return shipping costs. However, should you receive a faulty, damaged, or wrong item, we will fix the issue and ship a replacement at absolutely no cost to you.
Order Problems (Damaged or Wrong Items)
If you receive items that are damaged, flawed, or incorrect, please contact us immediately at support@prolune.com with clear photos showing the problem. We will promptly assess the situation and organize a replacement when appropriate.
Non-Defective Conditions
The situations listed below are not considered manufacturing defects and will not be eligible for a defective-item return:
- Material Variations: Small imperfections such as stray threads, unhemmed edges, minor texture differences, or color variations resulting from monitor display settings.
- Sizing Concerns: Please review our sizing charts before purchasing. Although we gladly provide guidance, an item that does not fit perfectly is not deemed flawed.
- Personal Taste: Simply changing your opinion regarding the style, color, or appearance of a product.
- Design Variances: Minor differences in measurements among items of identical sizes due to specific design patterns. Please check the exact dimensions listed on the product's page.
- Standard Wear and Tear: Damage caused by normal usage, laundering, mishandling, or unapproved modifications.
Non-Returnable Items
The following goods are not eligible for standard returns:
- Gift cards
- Personalized or custom-made products
- Clearance or sale items (these are eligible for return, but compensation will be issued as store credit instead of a refund to the initial payment method).
Product Exchanges
To exchange an item, simply process a regular return for your original purchase. Once we approve the return, you may place a new order for the desired product.
Order Cancellations
We can only process cancellation requests within 24 hours of placing your order. After this period, our fulfillment system takes over and the shipment cannot be halted. If the 24-hour window has passed, please wait for your items to be delivered and then initiate a regular return.
Refund Processing
Once we receive and inspect your return, we will let you know if your refund has been approved. For regular-priced goods, authorized refunds will be returned to your initial payment method within 9 business days. Refunds for discounted items are provided as store credit. Please note that it may take additional time for your bank or credit card provider to reflect the transaction on your statement.
Attention: Do not ship your return to the address listed on our website. You need to reach out to our customer care at support@prolune.com to receive the appropriate shipping address for our dedicated return center.