Shipping policy

Order Processing

As soon as your order is finalized, our staff begins preparing it for shipment. Typical processing requires 1 to 3 business days, from Monday to Friday. Once your items are packaged and transferred to the delivery service, we will email you the tracking details.

Please note: Orders placed on weekends or recognized public holidays will start processing on the next available business day.

Delivery Timeline

After your shipment departs from our warehouse, regular delivery usually takes 7 to 13 business days. Keep in mind that exact arrival dates may vary depending on your destination, carrier operations, and unforeseen circumstances such as extreme weather conditions or peak holiday volumes.

Shipping Partners

Prolune collaborates with top-rated delivery carriers, including FedEx, UPS, USPS, and DHL Express. Our platform automatically selects the most effective shipping partner for your order, depending on your destination and selected shipping method.

Order Tracking

Once your purchase is on its way, we will send a tracking link directly to your email. You can track your package's progress whenever you like via our tracking portal: Track Your Order

Just enter your order number or tracking ID to view live status updates for your delivery.

What to Expect

All given delivery timeframes are estimates and are not absolutely guaranteed.
Weekends and public holidays are not counted as business days.
Occasional shipping delays may occur due to severe weather events, carrier issues, or high seasonal order volumes.

Questions About Shipping?

If you need help with your order's transit or have any questions regarding delivery, our support staff is always here to help.